Refund & Cancellation Policy

A Plain-English Summary

• ClustrOps is prepaid. You pay one month at a time, in advance. No auto-charge. No card on file. No surprise billing.
• No refunds for subscription payments — you only pay for what you actively choose to use. If you don't want to continue, simply don't pay next month.
• We do refund billing errors (charged twice, charged after cancellation, wrong amount). Report within 30 days and we'll fix it within 5–7 business days.
• Cancel anytime by not paying. Or email us to formally close your account within 7 business days.
• Free trial is 14 days, no card required. That's your evaluation window — use it to decide before you pay.

1. The Prepaid Model

ClustrOps operates on a prepaid subscription model. We do not store your card or payment instrument. We do not automatically charge or debit any payment method. Your access is active only for periods you have paid for. Payments are processed through Razorpay, supporting UPI, net banking, debit cards, and other Razorpay-supported methods.

Because of this model, the standard "subscription refund" question rarely applies — you only ever pay for what you have already chosen to subscribe to, one period at a time.

2. Cancellation

2.1 Automatic Cancellation by Non-Payment

Because ClustrOps is prepaid, cancellation happens automatically when you stop paying. You do not need to submit a cancellation form, provide written notice, or contact support.

• Your account access pauses at the end of your last paid period
• You retain read-only access for 30 days to download your data
• After 30 days of non-payment, the account is archived
• After 90 days of non-payment, the account and data are permanently deleted, except for tax records retained under Indian law
• If you make a payment within the 30-day window, full access is restored immediately

2.2 Formal Account Closure Request

To formally close your account, email support@clustrops.com with the subject line "Close Account". We will close the account and delete your data within 7 business days, except for GST invoices and tax records we are legally required to retain for 8 years.

3. Refund Policy

3.1 No Refunds for Subscription Payments

Subscription payments are non-refundable. Once you have paid for a subscription period, you have purchased access for that period and cannot request a refund for reasons including:

• You decided to stop using the service before the period ended
• You found an alternative product
• You did not use the service during the paid period
• A team member you invited did not use the service

The 14-day free trial is your evaluation window. We don't ask for a card upfront, so you have no risk entering the trial.

3.2 Refunds for Billing Errors

We do issue refunds when there has been a genuine billing error on our part, including:

• Duplicate charges — charged more than once for the same period
• Charges after cancellation — billed after your account was already closed
• Incorrect amount — charged a different amount from the published price
• Failed service activation — payment was successful but account did not activate due to a technical issue we could not resolve

To request a refund for a billing error, email support@clustrops.com with subject line "Billing Error Refund Request" within 30 days of the erroneous charge, including your registered email, the transaction date and Razorpay payment reference, and a description of the error.

3.3 Refund Processing Timeline

3.4 What Is Not a Billing Error

• Payments you made voluntarily and which were processed correctly
• Payments made by a team member or authorised user of your account
• Payments made for a plan you later decide you no longer need
• Charges resulting from your own action (such as upgrading a plan)

4. Free Trial

• The trial begins when you create your account and ends 14 days later
• No payment information is required to start the trial
• No card is stored, so you cannot be charged accidentally
• At the end of the trial, your account becomes read-only until you make your first payment
• Your data is preserved for 30 days after trial expiry before archiving

We do not offer refunds on first-month payments after the trial ends — you have already had 14 days to evaluate for free.

5. Disputed or Unauthorised Charges

If you notice a charge from ClustrOps that you believe is unauthorised, email support@clustrops.com with the subject line "Unauthorised Charge" immediately. We investigate and refund within 5–7 business days if verified.

Avoid filing a chargeback as the first step — chargebacks take 30–60 days and may result in account suspension during investigation. Contacting us directly is faster.

6. Payment Processor Disclosure

All payments to ClustrOps are processed by Razorpay Software Private Limited, a licensed payment aggregator authorised by the Reserve Bank of India. We do not see, store, or have access to your payment instrument details. Razorpay's handling of your payment data is governed by their Privacy Policy and Terms of Service.

7. GST on Refunds

When a refund is issued for a billing error, the original tax invoice will be cancelled or a credit note will be issued as required under Indian GST law. The refund amount will include the GST component originally collected. You will receive a credit note by email for your records.

8. Changes to This Policy

For minor changes, we update the "Last Updated" date. For material changes, we notify you by email and in-app at least 30 days before the change takes effect. The version in effect at the time of your payment governs that payment.