Shipping & Delivery Policy

A Plain-English Summary

ClustrOps is a software-as-a-service (SaaS) product. There is nothing physical to ship. "Delivery" means instant access to your account the moment your payment is confirmed.

1. Nature of Our Service

ClustrOps, operated by FlyHii Solutions Private Limited, is a digital software service. We do not sell, ship, or deliver any physical goods. There are no shipping charges, no shipping addresses required, and no delivery couriers involved.

This Shipping and Delivery Policy is published for clarity, transparency, and compliance with the requirements of payment aggregators including Razorpay, and applicable Indian e-commerce regulations.

2. How Delivery Works

When you make a payment for a ClustrOps subscription:

• Subscription activation is instant — your access to paid features is enabled within a few minutes of successful payment confirmation from Razorpay
• Confirmation by email — you will receive a payment receipt and GST-compliant tax invoice by email at the address registered to your account, typically within 15 minutes of payment
• Access from any device — once activated, you can access ClustrOps from any supported web browser by signing in at clustrops.com

For new accounts, the 14-day free trial begins immediately upon signup, with no payment required.

3. Activation Timeline

In rare cases involving payment processor delays or technical issues, activation may take up to 24 hours. If your account is not activated within 24 hours of a successful payment, contact us at support@clustrops.com and we will resolve it.

4. Geographic Availability

ClustrOps is available to anyone with an internet connection and a supported web browser. Pricing and invoicing are currently in Indian Rupees (INR). Primary infrastructure is hosted in India (AWS Asia Pacific — Mumbai region). Customer support is provided in English.

5. No Physical Shipping

ClustrOps does not ship any physical product. We do not collect shipping addresses, we do not use courier or postal services, and there are no shipping or handling charges associated with any ClustrOps subscription or trial.

If you are asked for a "shipping address" anywhere in the signup or payment flow, that field is intended only for GST billing address purposes required for tax invoice generation, and is not used to ship anything.

6. Failed or Delayed Activation

If your payment was successful but your subscription has not activated:

• Wait 15 minutes — most activations complete within this window
• Check your registered email for any communication from us or from Razorpay
• If still inactive after 24 hours, email support@clustrops.com with subject line "Activation Issue" and include your registered email, the Razorpay payment reference or transaction ID, and the date and time of payment

We will investigate and either complete the activation or, if there has been a payment failure, issue a full refund in line with our Refund and Cancellation Policy.